Terms of Conditions
Fees and Payment
Coaching sessions are charged at an agreed rate per session/hour.
What the fee includes is clearly stated in each case and often includes limited free email support - if the client is unclear on what is included, they will clarify this with the Life Coach.
Fees for coaching sessions must be paid in advance.
Payment should be made by cash, credit card or bank deposit.
Extra session time is charged at the pro-rata hourly rate. This is by mutual agreement in advance.
If the client ceases to continue with Life Coaching once it has commenced, they will not receive a refund for any used or pre-paid coaching sessions.
Cancellation and Changes
The client must give at least 24 hours notice if they need to cancel or postpone and re-arrange their life coaching session.
If the client postpones a life coaching session without notice, they will be charged for that missed session.
My Life Coach is bound by a code of confidentiality that requires confidential safekeeping of all my disclosures.
My Life Coach will take every precaution to keep my information private.
My information will not be disclosed except under legal obligation.
All my records will be safely destroyed three years after my consultancy has ended.
The client understands and accepts that they must make their life coach aware if they feel that they are not getting what they need from the coaching session so that the programme can be discussed and adjusted to suit.
The client understands that the coaching agreement can be terminated at any time provided they cancel any booked sessions with 24 hours notice.
Other mental health professionals
The client accepts that if they are under the care of another mental health professional, it is their responsibility to let them know of their intention to engage a life coach and ensure that they approve of that decision and feel that it is an acceptable option. They also accept that they will need to notify the Life Coach that they am already working with another professional. They accept that the Life Coach does not replace the help of a counsellor, therapist or other mental health practitioner.
Clients under 18 need the written permission of their parent or guardian to engage the services of a Life Coach, and need to inform the Life Coach of this fact. The Life Coach is ethically bound to disclose certain types of information to the guardian.
Life Coaching is NOT an emergency service and that it is the client's responsibility to get help from the appropriate emergency services in the case of an emergency. If the coach feels that the client is liable to harm themselves or someone else, the client accepts that she will need to contact the appropriate emergency service and notify them of the risks.
The Client accepts that they cannot hold the life coach responsible for their decisions or for any actions they undertake as a result of their work with her. They also cannot hold the Life Coach responsible for any injury, loss or damages caused directly or indirectly by her
Where to get help if you are in crisis and need urgent care:
• Lifeline: 0800 543 354 (available 24/7)
• Suicide Crisis Helpline: 0508 828 865 (available 24/7)
• Youth services: (06) 3555 906
• Youthline: 0800 376 633
• Kidsline: 0800 543 754 (4pm to 6pm weekdays)
• Whatsup: 0800 942 8787 (1pm to 11pm)
• The Word
• Depression helpline: 0800 111 757 (available 24/7)
• Rainbow Youth: (09) 376 4155
• CASPER Suicide Prevention
If it is an emergency and you feel like you or someone else is at risk, call 111.